Legal & Compliance

All information on this website is the property of the Heiden Grimaud Group of companies (“Heiden Grimaud”) or its licensors and is protected by copyright and other intellectual property laws. It may not be altered or copied without Heiden Grimaud’s prior consent.

Heiden Grimaud and its affiliates may now or in the future have positions in securities and other investment products mentioned on this website.

Our communication may, from time to time, provide certain current and historical information, but should not be relied upon as the sole factor in determining whether to invest or disinvest from an investment. Market information is subject to change without notice and past performance is no guarantee of future results.

This material is being provided to you upon your request and is for information purposes only. The information contained herein has been obtained from sources or data that we believe to be reliable, but we do not offer any guarantee as to its accuracy and completeness. Neither the information nor any opinion expressed constitutes a solicitation for the purchase or sale of any security or other investment instrument.

Any prospectus/fact sheet contains information about a fund’s investment objectives, risks, charges, and expenses, which should be read carefully before investing. Any Performance data quoted represents past performance. Investment return and principal value will fluctuate so that shares/units, when redeemed, may be worth more or less than the original cost/investment.

Regulated group companies
Heiden Grimaud Asset Management (Reg No 1989/003893/07) is a Registered, Category II, Discretionary Asset Manager and Financial Services Provider in South Africa (FSP No 596).

A 50% subsidiary of the Heiden Grimaud group, Itransact Fund Managers (RF) (Pty) Ltd (“IFM”) is an authorised Manager in terms of the Collective Investment Schemes Control Act 45 of 2002 in South Africa. IFM is not authorised to and does not provide financial advice.

Privacy Policy
Heiden Grimaud respects your privacy. We will take all reasonable steps to protect your personal information and to keep it confidential, including the use of encryption technology. We can however not guarantee the security of any information you transmit to us electronically as it is susceptible to interception and monitoring. You will bear all risk of transmitting information in this manner.

Access to Investor’s and User’s personal information held by Heiden Grimaud may be requested by you or third parties. The Promotion of Access to Information Act, No. 2 of 2000, regulates and sets out the procedure for such a request and under what circumstances such access may be refused.

Personal information is used as appropriate in the normal course of business to provide the products and services you have requested. Heiden Grimaud may retain any information for purposes of investment transaction processing and administration, to monitor the Web Portal or to communicate with you.

We will disclose or report personal information if and when required to do so by law or any regulatory authority, and to our employees or agents who require such information to carry out their duties.

Electronic Communications and Records
By communicating with us by electronic means or by using the Web Portal, you consent to receiving communications electronically and agree that all agreements, notices, disclosures and all other communications transmitted by electronic means satisfies any legal requirement, including but not limited to the requirement that such communication should be “in writing.”

Complaints
Heiden Grimaud has adopted a fair and accessible Complaints Resolution Policy that places emphasis on maintaining long term and ongoing relationships with its valuable clients.

Conflict of Interest Policy
Heiden Grimaud has adopted a Conflict of Interest Policy that provides a framework within which to address all areas where conflicts of interest may arise. This policy aims to promote transparency and fairness in the interest of all consumers, employees, directors, agents and providers to Heiden Grimaud.

Treating Customers Fairly
Heiden Grimaud respects the Regulator’s mission to maintain a sound financial investment environment in South Africa and welcomes the Treating Customers Fairly (“TCF”) initiative.

Compliance
Moonstone Compliance is a Financial Sector Conduct Authority (“FSCA”) registered specialist compliance practice that provides compliance solutions and support to Heiden Grimaud Asset Management (Pty) Ltd.